Position title
Help Desk Support Specialist
Description
We are looking to hire a Help Desk, Tier 1, 2, and 3 for a client. The role involves providing comprehensive technical support across various tiers, including call intake, problem analysis, and resolution for hardware, software, video, and network issues.
Responsibilities
- Perform tier 1 call intake services, including detailed interaction/incident documentation of reported issues using the DoS incident management system.
- Provide real-time problem documentation for both voice and virtual reported problems in incident management system.
- Analyze and resolve a wide range of hardware, software, video, and network issues.
- Dispatch vendor hardware maintenance requests according to priority levels.
- Communicate real-time events to management and customers using operational communication systems.
- Provide tier 2 and 3 support, offering advanced technical assistance for unresolved issues.
- Support daily HR initiatives with technical expertise and problem resolution.
Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience in tier 1, 2, and 3 help desk support.
- Proficiency with incident management systems and operational communication tools.
- Strong problem analysis and resolution skills across hardware, software, video, and network issues.
- Ability to document and manage technical issues effectively.
- Excellent communication skills and the ability to support HR initiatives.
- Ability to collaborate effectively with cross-functional teams.
- Strong organizational skills and ability to manage multiple or competing priorities.
Hiring organization
Accents Jobs
Job Location
Pontiac, Michigan, United States
Date posted
August 26, 2024
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