Position title
Help desk support specialist
Description

Our Organization requires the service of a Help desk support specialist.

Responsibilities
  • Provide technical assistance to computer users.
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Diagnosing issues with computer software, peripherals, and hardware.
  • Running software diagnostic tools and physically inspecting hardware systems.
  • Talking to clients through basic problem-solving processes.
  • Providing basic computer training.
  • Installing and upgrading hardware and software systems.

 

Qualifications
  • 1 or more years of basic technical support experience
  • Experience with Active directory and MS Office 365 preferred
  • High School diploma or equivalent
  • Excellent communication (written and verbal), interpersonal and negotiation skills
  • Ability to make important decisions under pressure
  • Problem-solving skills
  • Proven working experience in providing Help Desk support
  • Proficiency in English

RLFpQ_1654859_3

Job Location
Boston, USA
Date posted
October 3, 2023
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Position: Help desk support specialist

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